FAQ
General
I need help styling! Can you help?
Yes! We have a wonderful team of expert stylists that are ready to help you pick your dream outfit - whether you are a bride or groom or just looking for a great look for your next event! Book an appointment with our stylists HERE.
Do you have a physical location?
Yes! If you are in the NYC area, we have a Styling Studio in Midtown. Feel free to book an appointment to come visit HERE.
Product
What if I don't know what size to pick?
Please refer to the "Size & Fit" guide found on each product page. We recommend sizing up if you are in between sizes, to allow for alterations by your local tailor.
If you'd like to learn more about customization options, please email hello@shopnyraa.com.
What if my outfit doesn't fit after I've ordered it?
Most of our outfits can be altered and have margin, so alterations can be made by your local tailor. Please note that we, as Nyraa, do not ensure perfect fit, nor do we cover costs for any type of alterations.
Do you do alterations?
No, we do not do alterations nor do we cover any costs of alterations required. We do have some third-party tailor partners in the US that we can recommend you to. Please email us at hello@shopnyraa.com.
Can I customize a look?
We do offer customization for garment measurements, colors, and blouse cuts. Please note that customizations vary by designer in terms of what customization is possible and if there are additional costs associated.
Please note, we do not do full customizations.
To get more information about customizations, please email hello@shopnyraa.com.
My item arrived damaged or incorrect - what should I do?
We have strict internal Quality Assurance on every item, so this is a rare circumstance! Please contact us within 24 hours of delivery and send us images of the damage/issue with the item, if so. Send this in an email to hello@shopnyraa.com.
Shipping + Returns
How can I track my order?
You will be sent a tracking number with your order once your package has shipped. Feel free to reach out to hello@shopnyraa.com if you need any help!
How much will it cost to ship my order?
We offer a standard $25 shipping for anywhere in the US!
How long will it take for my purchase to arrive?
Delivery times vary, and are noted for every product on each product page under "Shipping".
Can I return or exchange my purchase?
We try to get it right the first time! But if not, please review our Returns Policy for more info.
Contact Us
Don't find the answer to your question above? No problem, message us here!